JotForm.com the largest online from-building tool with having 700,000 users and over 2 million user generated forms on its server has temporarily suspended by US government as part of a law enforcement investigation.
“As a part of an ongoing investigation about a content posted in our site, a US government agency has temporarily suspended our jotform.com domain. We are fully cooperating with them, but it is not possible to say when the domain would be unblocked,” according to JotForm Blog Post.
“JotForm.com has been suspended by Godaddy for more than 24 hours now. They have disabled the DNS without any prior notice or request. They have told us the domain name was suspended as part of an ongoing law enforcement investigation. In order to resolve the issue, they asked us to contact the officer in charge at U. S. Secret Service,” According to JotForm founder Aytekin Tank
“When I contacted the Secret Service, the agent told me she is busy and she asked for my phone number, and told me they will get back to me within this week. I told them we are a web service with hundreds of thousands of users, so this is a matter of urgency, and we are ready to cooperate fully. I was ready to shutdown any form they request and provide any information we have about the user. Unfortunately, she told me she needs to look at the case which she can do in a few days. I called her many times again to check about the case, but she seems to be getting irritated with me. At this point, we are waiting for them to look into our case,” Tank further said
Our guess is that this is probably about a phishing form. We take phishing very seriously. Our Bayesian phishing filter has suspended 65.000 accounts last year. We have been training it for many years, so it can detect phishing forms with great accuracy. We also take any reports about phishing very seriously and quickly suspend the accounts and let the other party know about it. By the way, we are also very serious about false positives. If we suspend an account accidentally, we will quickly resolve the issue, and apologize.
I believe this can happen to anybody who allows users to create content on the web. So, if you have such business, my recommendation would be to make sure that you can contact your most active users quickly if your domain is disabled. Many of our users are shocked and angry at us. But, many also thanked us for quickly letting them know about the issue by email and providing instructions to continue operating their forms. Since DNS propagation takes some time, many active users were able to switch their forms to the new domain before it went down. We still have not contacted all users, we are sending emails most active users first.
How to Redirect Jot Forms to Jotfrom.net:-
You can simply open up the html/php file for any web page with a Jotform form in any text/HTML editor(excluding MS Word and similar software) and replace all instances of jotform.com with jotform.net. Your forms should start working as soon as you upload the updated file to your server.
Here’s an example based on a form in a contact page:
- Open up the contact.html in any text/HTML editor. (again, excluding MS Word and etc.)
- Use Find ( ⌘ + F / CTRL + F in most software ) and find all instances of jotform.com.
- Replace all of them with jotform.net.
- Save the file and switch to your FTP Client. (or any connection to your servers)
- Upload the updated file to your servers and your forms should start working immediately.